THERENVA PAID SUBSCRIPTION TERMS AND CONDITIONS
Revision 1
Welcome to the terms and conditions for Therenva Paid Subscriptions ("Paid Subscription Terms" or "Terms"). These Paid Subscription Terms are important because they:
- describe the types of Paid Subscriptions that are available; and
- explain how Paid Subscriptions work and the conditions attaching to your eligibility for and use of them.
PLEASE READ THESE TERMS CAREFULLY AND IN FULL. THEY CONTAIN CERTAIN CONDITIONS AND RESTRICTIONS ON THE AVAILABILITY AND USE OF PAID SUBSCRIPTIONS, ASSOCIATED ADD-ON FEATURES, TRIAL ELIGIBILITY, AS WELL AS INFORMATION ON WHAT HAPPENS AFTER YOUR PAID SUBSCRIPTION, TRIAL OR ADD-ON FEATURE COMES TO AN END.
CERTAIN PAID SUBSCRIPTIONS CONTINUE INDEFINITELY AND YOU WILL CONTINUE TO BE CHARGED THE RECURRING SUBSCRIPTION FEE AS ADVERTISED, AND AS AMENDED FROM TIME-TO-TIME, UNTIL YOU CANCEL YOUR ACCOUNT.
1 – Introduction
Paid Subscriptions, as defined in the Therenva Terms and Conditions of Use ("Terms of Use"), are made available by Therenva subject to the Terms of Use, which are hereby incorporated by reference, including its Arbitration Agreement.
By purchasing a Paid Subscription, you acknowledge and agree to these Paid Subscription Terms, including the Terms of Use, User Guidelines and Software Safety Information and Precautions. Capitalised terms used but not defined herein shall have the same meaning given to them in the Terms of Use. If you purchase a Paid Subscription directly through Therenva, we will use your payment details and any other information in accordance with our Privacy Policy. If you purchase a Paid Subscription or begin a Trial (as defined below) through a third party, you will transact directly with that third party, and your purchase and/or Trial will also be subject to that third party's terms and conditions.
These Paid Subscription Terms, the Terms of Use and the Privacy Policy along with any other terms referenced in this document should be read carefully. To the extent these Terms conflict with the Terms of Use or Privacy Policy, these Terms shall take precedence to the extent of such conflict.
2 – Paid Subscriptions
You can find descriptions of each Paid Subscription and their features on our website. Subject to these Paid Subscription Terms, users who purchase a Paid Subscription may access that Paid Subscription for their own personal use from the moment they submit their payment details successfully to Therenva, or applicable third party, and complete the checkout process.
From time to time, we may also offer special promotional plans, content or memberships.
We reserve the right to modify the features and content we provide as part of our Paid Subscriptions from time to time and for any reason.
We may terminate or suspend your Paid Subscription, in whole or in part:
A. at any time if we believe you have breached any of these Terms, if we stop providing the Therenva Service or any material component thereof, or as we believe necessary to comply with applicable law; or
B. upon reasonable notice to you for any other reason.
After such time, Therenva shall not be obligated to maintain or permit any further access to such Paid Subscription(s).
2.1 – Single-user Paid Subscriptions
"Single-user Paid Subscriptions" entitle the paying account holder to access such Paid Subscription for their own personal use.
2.2 – Student-user Paid Subscriptions
"Student-user Paid Subscriptions", such as Premium Student, entitle the paying account holder to access such Paid Subscription for their own personal use.
2.2.1 – Additional conditions for Student-user Paid Subscriptions
A. Use of Student-user Paid Subscriptions is only open to students at US Title IV accredited higher education institutions who meet the additional qualifications described below ("Qualifying Student(s)").
B. To activate a Student-user Paid Subscription, you will be required to submit certain information sufficient for us to verify that you are a Qualifying Student. This includes your name, valid educational institution, email address, date of birth and/or other documents ("Qualifying Information"), as well as your payment details.
C. If you are a Free or new Therenva user, the Discounted Period (as defined below) will start after you have activated your access to the Student-user Paid Subscription. If you are already subscribed to another Paid Subscription, the first Discounted Month (also as defined below) will start after the expiry of the period of the Paid Subscription that you have already paid for when you complete your verification as a Qualifying Student and the activation process. You may only be subscribed to a Student-user Paid Subscription under one Therenva account.
2.2.2 – Duration, Cancellation and Payment of Student-user Paid Subscriptions
A. If the Student-user Paid Subscription is made available at a discount (compared with the then-current monthly price of a Single-user Paid Subscription), Qualifying Students may receive the benefit of that discount each month (each a "Discounted Month"), for up to a period of twelve (12) consecutive months ("Discount Period") after the subscription is first activated.
B. If you cancel your Student-user Paid Subscription at any time during a Discount Period, you may re-activate your subscription during the same Discount Period by purchasing access to the Student-user Paid Subscription again. However, upon reactivation you will only receive the remaining Discounted Months in that Discount Period in line with what you would have received, had you not cancelled your subscription. Your then-current Discount Period will always end twelve (12) consecutive months after you first subscribed and verified your Qualifying Student status for that Discount Period. Discount Periods may not be extended for any reason. For example, if your subscription starts at the beginning of January, you will have activated a Discount Period for twelve (12) consecutive months until the end of December. If you cancel your subscription in March of that year and reactivate it in August, the Discount Period will remain the same and will still expire at the end of December that same year.
C. After the first Discount Period, Qualifying Students are entitled to activate up to a maximum of two (2) additional Discount Periods for their own use, provided they remain eligible and actively re-submit their Qualifying Information for re-verification.
D . Qualifying Students who have reached the maximum duration limit for their Student-user Paid Subscription, as described above, or who do not reactivate their student status, will migrate automatically to the applicable Single-user Paid Subscription, as advertised, and will start being charged the then-current full price on a monthly recurring basis, after the current student Discount Period has come to an end.
E. Qualifying Students who do not want to migrate to a Single-user Paid Subscription at the end of the student Discount Period, must cancel their subscription first and can do so at any time before the Discount Period ends by following the steps outlined in the cancellation section of these Paid Subscription Terms.
3 – Payment, Cancellation
Unless otherwise indicated (for example, if you have signed up for a Prepaid Period (as defined in the Terms of Use)), Paid Subscriptions continue indefinitely until cancelled. You will be billed on a recurring basis on the first day of each billing period and you will pay and you authorise us (or the applicable third party, if you sign up through a third party) to charge your payment method the then-current subscription fee.
You may cancel your Paid Subscription at any time by logging into your Therenva account and following the instructions on the Account page. Unless otherwise indicated, cancellation will take effect from the end of the billing period in which you cancel.
4 – Free and discounted trials
From time to time, we or others on our behalf, may offer trials of Paid Subscriptions for a specified period without payment or at a reduced rate (each a "Trial"). Each Trial is made available in connection with a particular Paid Subscription and, in each case, this section on Trials supplements and incorporates by reference the additional terms and conditions for that corresponding Paid Subscription. In case of any conflict with the additional terms and conditions for a Paid Subscription, then this section 4 shall take precedence. Each Trial is made available subject to how it is advertised, and subject to the rules on eligibility, availability, and duration and cancellation set out below. Unless otherwise advertised, Trials do not permit or provide access to any third party products or services.
For some Trials, we'll require you to provide your payment details to start the Trial (which will be stored and processed in accordance with our Privacy Policy). By providing such details you agree that we may automatically begin charging you for the Paid Subscription on the first day following the end of the Trial on a monthly recurring basis or other interval that we will disclose to you in advance, unless you cancel beforehand (see section 3 above with more details on how to cancel). Each Trial provides access to the Paid Subscription advertised:
A. at the price advertised (if any); and
B. for an initial introductory period as further described in section 4.3 below, beginning from the moment that you confirm your purchase of the Trial, by completing the checkout process (the "Trial Period").
4.1 – Trial eligibility
In order to be eligible for a Trial, users must satisfy all of the following conditions (each an "Eligible User"):
A. Unless you are subscribing to a Trial that is advertised as available to past subscribers, you must be a new subscriber to any and all Paid Subscriptions and not have subscribed to, or accepted a trial of, a Paid Subscription at any time in the past.
B. If you are subscribing to a Trial that is advertised as available to past subscribers, you must have been a subscriber to the relevant Paid Subscription (as advertised) and your subscription must have expired before the date or time frame advertised.
C. In respect of Trials for a Student-user Paid Subscription: the additional eligibility requirements set out in section 2.3 above shall apply.
D. Unless otherwise advertised, you must provide Therenva with a valid and current payment method that is approved by Therenva (prepaid cards and Therenva gift cards are not valid forms of payment).
E. Unless otherwise advertised, you must provide the payment method above directly to Therenva and not through a third party (e.g., not through a cable or telecommunications provider or other distributor).
F. Additional eligibility requirements (if any) as advertised from time-to-time in connection with a Trial.
4.2 – Trial availability
Therenva will determine your eligibility for a Trial acting reasonably, based on information available to Therenva. A Trial must be accepted before the applicable offer expiration date advertised, if any. To the extent permitted by applicable law, Therenva reserves the right to modify, suspend or terminate a Trial at any time and for any reason by notice to you and with no liability, in which case we will not honour subsequent enrollments for that Trial.
4.3 – Trial duration and cancellation
In the case of any Trial, the corresponding Trial Period shall continue for the period as advertised, subject to section 4.2, above.
Unless cancelled before the end of the Trial Period, or such Trial is in conjunction with a Prepaid Period, you will automatically become a subscriber to the particular Paid Subscription that you chose to sign up to under the Trial and the payment method you provided will automatically be charged the then-current recurring price on the first day following the end of the Trial on a monthly recurring basis or other interval that we disclose to you in advance (any time-capped features of that Paid Subscription will be reduced by the length of the Trial Period). IF YOU DO NOT WANT TO PAY THIS CHARGE, YOU MUST CANCEL BEFORE THE END OF THE TRIAL BY FOLLOWING THE STEPS DESCRIBED HERE IF YOU SIGNED UP FOR THE TRIAL THROUGH THERENVA.
Unless otherwise stated in these Terms or in connection with an offer or Trial, if you cancel a Trial during the Trial Period, you will lose access to the Paid Subscription and your Therenva account will switch automatically to a Therenva Free account at the end of the Trial Period.
5 - Add-on features
From time to time, Therenva may make certain add-on services available to Paid Subscription users. The add-on services will have their own terms of use which will apply. We will take reasonable steps to bring these terms to your attention. Certain add-on features may have additional eligibility and payment conditions which, if applicable, will be outlined in the relevant add-on features terms of use.